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New Reviewer

Missing order, unable to return

Omega Juicers - Missing order, unable to return
I have been trying to replace a few parts on my juicer. I ordered the wrong size parts for my system and need to return them. Customer service asked me to send a picture proving the parts did not fit and I did. I never heard back from them at all. I figured out which parts I needed and ordered them. My order contained three products. Upon delivery, only one of the products was in the package. I have been unable to contact customer support. I am so disappointed to have given money to this company and to not receive what I ordered.

User's recommendation: Buy elsewhere.

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ID
#3251189 Review #3251189 is a subjective opinion of poster.
Cons
  • Did not receive product
  • Difficulty making returns
  • No customer support
Loss
$14
Preferred solution
Deliver product or service ordered
New Reviewer

Unprofessional packaging received

Omega Juicers - Unprofessional packaging received
Omega Juicers - Unprofessional packaging received
My package was delivered open and not sealed properly. I just wanted to let you guys know before I open it completely. The woman who delivered it from UPS was very professional and kind. Shes delivered my package before and she was great. I never had issues with my packages with her. Someone on your guys end, did not seal it correctly. Not sure if there are missing pieces or its used or tampered with; but this product was NOT cheap. So I dont appreciate the disrespect when Im paying so much money.

User's recommendation: Make sure you check to see if it’s used or messed with first.

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ID
#3206971 Review #3206971 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Let the company propose a solution

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New Reviewer

Terrible customer experience

Hi we requested someone from Omega to reach out to us regarding our non functioning juicer. The customer service is archaic in this day & age. Still awaiting a proper response!
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ID
#3125575 Review #3125575 is a subjective opinion of poster.
Location
Singapore, Singapore
Preferred solution
Let the company propose a solution
New Reviewer

I want to know what happened, why this mistake, you cancel the item I

The juicer is been charged twice, my name is Blanca you guys cancel the item but didnt refund me the money, You guys this credicard was a fraud that is why the money wasnt refund to my account
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ID
#3116260 Review #3116260 is a subjective opinion of poster.
Location
Fontana, California
Loss
$485

ZERO customer care No RETURN REFUND

I emailed them asking for a returm during the first 10 days: the juicer only makes a small cup of juice out of a LOT of cut cleaned produce. The return process is a headache. Finally they asked me to cut the power cord of and send the pictures (because they dont take the machine back so they make sure you waste it). I didnt do that because I dont trust they will refund me after, since the return process has a lot of back and forth; in other words they dont want/let you return it.
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ID
#3043700 Review #3043700 is a subjective opinion of poster.
Location
Austin, Texas

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New Reviewer

They never answer my emails!!!

The last model of Omega masticating Juicer for sure has issues with the quality of their parts. I ordered 3 different juicers for myself and my family members. We all got the drums and endcap broken. All three of them. After reaching out to Omega customer service, probably 2 months of emailing back and forth, they eventually helped me out and replaced ONLY with one drum - which broke again after a few weeks of use. Now, Im trying to get a hold of them again so I can make my daily juice, but no one is answering me. Its really upsetting and disappointing. These juicers cost me a lot of money and their parts are supposed to be replaced since they are under the warranty.

User's recommendation: I would never purchase an Omega juicer again!

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ID
#3010735 Review #3010735 is a subjective opinion of poster.
Pros
  • Juicer was powerful and worked for a short time
Cons
  • Delivery
  • Horrible customer service
Preferred solution
Deliver product or service ordered

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New Reviewer

Broken parts with no replacement