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New Reviewer

Parts stuck

Omega Juicers - Parts stuck
Omega Juicers - Parts stuck
A few months ago I ordered a part it did not fit in to the part very well that it was supposed to Therefore we had to push hard on it I called back and they said after a few uses it should be better now it has made the other part crack and a few times when we have been juicing it has come apart I feel like I need to new replacement parts
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ID
#2608699 Review #2608699 is a subjective opinion of poster.
Preferred solution
The right working parts or a new juicer. Our serial number is: J8006HDc0 26805
New Reviewer

Missing the little green seal that goes in the end piece of my new MM900 Omega juicer. It wasn’t in the parts according to the picture. My friend said that it is suppose to be a small green rubber.

I received my omega juicer MM900 last week and going over parts, I do not have a little green seal that goes on the celery juice small piece that goes on the end cap.
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ID
#2564259 Review #2564259 is a subjective opinion of poster.
Pros
  • Great products
Cons
  • Missing a tiny green rubber seal
Preferred solution
Let the company propose a solution
New Reviewer

Mother's Day discount

I called and no one answered my phone call. Im trying to buy the MMV700s and the 30% off for Mothers Day it doesnt work. I would like to see if you can send me a 30% coupon code to use in the purchase that Im about to make.

User's recommendation: Answer phone.

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ID
#2543154 Review #2543154 is a subjective opinion of poster.
Location
Rockledge, Florida
Preferred solution
Price reduction

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New Reviewer

My part drum broke two times

Omega Juicers - My part drum broke two times
Omega Juicers - My part drum broke two times
Omega Juicers - My part drum broke two times
Omega Juicers - My part drum broke two times
I love my omega juicer nc1000, doesnt make any noise, makes delicious juices until the end cap broke, I replaced, but now the part where introduce fruits and vegetables broke, well I just need a replacement part.

User's recommendation: Cut the fruits and vegetables in smaller pieces.

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ID
#2419387 Review #2419387 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

I was looking to purchase an Omega

Raquel the representative did not have knowledge or was looking into finding an answer. Kept placing on hold.
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ID
#2394475 Review #2394475 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

All I wanted was a power switch. I have never listened to so many feeble excuses in all my life about why Omega could not supply this.

Omega Juicers - All I wanted was a power switch. I have never listened to so many feeble excuses in all my life about why Omega could not supply this.
The person in Omega I was emailing to try and get the switch was called Stacy. She sent me a link for international enquiries so I emailed them, absolutely no response. I eventually contacted a company in the UK who immediately said no problem, we have the item in stock and they were able to post it to me same day provided I paid for the supply and delivery of the switch.. Anyone considering purchasing a juicer should consider that Omega have no after sales service what so ever. Dont be fooled by the 15 Year Guarantee....... not worth the paper it is written on. I bought through Amazon and I was told by the UK company who supplied the new switch that they took over the Omega agency and that this is a common fault with Omaga.
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ID
#2314858 Review #2314858 is a subjective opinion of poster.
Location
Marbella, Andalusia
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Juicer not working

I called about a month ago and spoke to your Rep Jeff, he was very helpful. He even gave some instructions on what I shall do, we also did some troubleshooting on the phone as well. Jeff gave me his direct extension assuming he was going to help me with my issue however I have made so many many attempts to cal Jeff land left several messages he have yet to return any of my calls.I know how busy it can get because I work in customer services as well but one thing for sure we are required to return all calls within 24 to 48 hours. Anyway I'm very disappointed for the lack of concern I have gotten and my defected omega juicer still have not been replace like Jeff had reassured
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ID
#2314780 Review #2314780 is a subjective opinion of poster.
Pros
  • Great products
Cons
  • Incompetent customer service
Loss
$150
Preferred solution
Replace defective product

Juicer not working

The juicer started getting jammed after only few month of using it, so I was cuting the vegetables and fruits on small pieces. But with a more time the pieces were getting smaller and smaller untill the juicer wasn't able to process even some leafy greens. I had it for over 2 years but not able to use it at all now. I'm sure the price I paid supposed to give me longer time of using the juicer. Thank you.

User's recommendation: If there any problem with the product contact the company asap.

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ID
#2311354 Review #2311354 is a subjective opinion of poster.
Location
Manchester, England
New Reviewer

Juicer not producing properly

Celery coming back up the chute, instead of processing through. Any celery that gets down chute, mostly gets stuck inside of the spiral part.
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ID
#2263070 Review #2263070 is a subjective opinion of poster.
Pros
  • Juicer was powerful and worked for a short time
Cons
  • Incompetent customer service
Preferred solution
Replace apparatus not working

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Verified Reviewer
New Reviewer

Was charged for juicer that was never sent